We care for our clients’ business as our business. We think and act like business partners, not simple suppliers. We share our clients’ aspirations, work to understand their reality, and align our actions with their objectives — so they know we’re in this together.
When it comes to coverage, DataDiggers makes no compromise. We are currently recruiting our own panels in 17 European, Asian and African countries and we provide access to premium online panels around the world via certified local partners. If we can’t do it online, be sure we will be able to do it by CLT or CAPI, so there is always a way if you are keen to use an online questionnaire for your research purposes.
At DataDiggers we completely understand the position client is in; that’s why we can quote in 10 minutes, launch in 30 minutes and get the completes within the same day, if necessary. We can also program a questionnaire in 1 day and translate it within the same timeframe. And that comes with no compromise on quality.
Flexibility is out daily motto, in everything we do, every step of the way. We completely understand the challenging position client is in, so we find the win-win solution in every case. There is no “We can’t do it.” unless every stone has been carefully searched and turned upside down.
Doing the extra mile
Need to launch the project today and it’s already 6 PM? No worries, we will make it happen. Need your project monitored during weekend, so that you avoid any ugly email from your client on Monday morning? Absolutely no problem, it’s done. At DataDiggers there is no limit in terms of what we can do to make it a success story for you, rest assured of that.
We never joke when it comes to quality. We are Esomar and MRA members and everything we do is conducted in strict adherence with the Esomar’s code of conduct and the MRA quality rules. That includes building and managing panels, collecting data, storing the personal information etc. Everything is done by the book.
When you use a survey to collect data in foreign countries and respondents can fill out the survey by themselves, excellent translation and localization is the key to high quality data. This is a standard free service offered by default at DataDiggers. That way you can be triple sure no gibberish data will ever land at your client’s end.
We believe keeping it simple is the key. That’s why we have no minimum fees or set up fees, we don’t use any academic vocabulary just to sound more special to you and we don’t waste time on useless processes that ultimately have no value for you or your business. Pure simplicity and flexibility.
Friendly & professional
Many projects go wrong because of the quality of customer service delivered by the sample providers. DataDiggers decided to do it differently. We believe that the project manager holds the key to make a study successful, even when the initial estimates do not hold in field. Being friendly, educative, transparent and tenacious are virtues.